In most companies, internal communication informs the staff via text. E-mails, news on the intranet, digital information signs in the office or the in-house newsletter provide updates on any changes in the working environment. It is obvious why texts are
popular for internal communication: texts provide information in the fastest possible way.
Yet this communication could be more open and clear. Employees tend to click off newsletters straight away and misinterpret emails. In the worst case, what remains is frustration. For example, false conclusions like this result from the absence of facial expressions.